At Debra, we are committed to providing the best possible service to everyone we work with. We welcome all feedback — whether it’s a compliment, a suggestion, or a complaint — because it helps us learn, improve, and ensure that every interaction with us is a positive one.
We understand that sometimes things don’t go as expected. If you’ve experienced an issue or are unhappy with any aspect of our service, please let us know. Most problems can be resolved quickly, but when they can’t, this form allows us to look into the matter properly and respond to you as soon as possible.
Download our full complaints policy
Please complete the form below with as much information as possible. This will help us understand what happened and how we can best respond.
All information shared will be treated with respect and confidentiality.
If we can, we’ll try to resolve your concern immediately. If that’s not possible, we’ll review your written complaint and:
Complaints are handled confidentially by a member of our Senior Management Team. If your complaint involves someone in that team, it will be reviewed by our CEO.
If you are not satisfied with the outcome, or if your complaint relates to the CEO, you can contact the Chairperson of Debra’s Board at:
Chairperson of the Board, Debra, Butterfly Cottage, 8 Clanwilliam Terrace, Dublin 2 or by email at feedback@debra.ie (FAO Chairperson of the Board).
Once you submit your complaint, we’ll send you a confirmation message to let you know it has been received. We’ll be in touch within 7 days to acknowledge your complaint and update you on the next steps.
If you’d prefer, you can also contact us directly by post or email:
Thank you for taking the time to get in touch — your feedback helps us make Debra stronger for everyone we support.
